Shipping Policy

Effective Date: June 2026

At The Chopped Mobb, every wig is handcrafted and customized specifically for each customer. Because each unit is made to order, our shipping process differs from retailers that ship pre-made inventory.

Production Before Shipping

All custom units require a production period before shipment.

Our current production timeframe is 30–60 business days, excluding weekends and holidays.

Production time may vary depending on:

Order volume
Customization requirements
Quality control

Production begins after your order is placed and must be completed before your unit is shipped.

Shipping Time

Once your unit has completed production, it will be shipped using the shipping method selected during checkout.

Estimated carrier transit times begin after production is complete.

Transit times are estimates provided by the shipping carrier and are not guaranteed by The Chopped Mobb.

After your package has been accepted by the carrier, delivery times are subject to the carrier's operations, weather conditions, and other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to begin updating after the carrier scans your package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your shipping address, please contact us within 14 hours of placing your order.

Once an order enters production or has shipped, address changes may no longer be possible.

The Chopped Mobb is not responsible for delays, returned shipments, or non-delivery caused by incorrect or incomplete addresses provided by the customer.

If a package must be reshipped because of an address provided incorrectly during checkout, additional shipping charges may apply.

Delivered Packages

Once a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

If your package is marked as delivered but cannot be located, we recommend:

Checking around your property
Checking with household members or neighbors
Contacting your local USPS office or shipping carrier

Our team will gladly assist you in communicating with the carrier if additional assistance is needed.

Lost or Delayed Shipments

If your shipment experiences an unusual delay while in transit, our Customer Care Team will assist by opening an inquiry with the shipping carrier and monitoring the shipment until a resolution is reached.

While we will advocate on your behalf, delivery timelines remain under the control of the shipping carrier once the package has been accepted into their network.

Shipping Notifications

Customers will receive:

Order Confirmation
Shipping Confirmation
Tracking Information

Additional production updates may be provided when necessary.

Contact Us

The Chopped Mobb Customer Care Team

Business Hours

Monday–Friday

10:00 AM – 5:00 PM Eastern Time

Phone: (646) 601-3993

Email: Support@thechoppedmobb.com

Please allow up to 72 business hours for email responses.

If you have questions about your order, we encourage you to contact us by phone, email, or live chat during normal business hours. Our team is committed to keeping you informed and assisting you throughout the production and shipping process.