Refund Policy

The Chopped Mobb

Custom Unit Production, Cancellation & Refund Policy

Effective Date: June 2026

At The Chopped Mobb, every wig is handcrafted and customized specifically for each customer. Our units are made to order and are not pre-made or kept in inventory. Please review this policy carefully before placing your order.

Production Time

All custom units are handcrafted and made to order.

Our current production timeframe is 30–60 business days, excluding weekends and holidays.

Production time may vary depending on:

  • Current order volume

  • Customization requirements

  • Quality control

Production time does not include shipping transit time.

Once your unit has been completed, it will be shipped using the shipping method selected during checkout.

Shipping transit times begin after production has been completed.

Production Preparation

Production preparation begins before the physical customization of your unit.

This process includes, but is not limited to:

  • Reserving your place within our production schedule.
  • Purchasing or allocating the hair, cap, materials, and supplies required for your custom unit.
  • Scheduling and compensating designer labor.
  • Preparing your order for customization and production.

Because these costs are incurred specifically for your order and are generally non-recoverable, they cannot simply be reversed after production preparation has begun.

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Order Cancellations

Orders may be canceled within 30 minutes of purchase.

After 30 minutes, production preparation begins. This includes reserving your place in our production schedule, sourcing materials, scheduling designer labor, and beginning the customization process.

Because production preparation begins shortly after an order is placed, cancellations cannot be accepted after the 30-minute cancellation window.

Refund Policy

Because every unit is handcrafted and customized specifically for each customer, full refunds are generally not available once production preparation has begun, except where required by applicable law.

Funds received from your purchase are immediately allocated toward:

  • Hair and materials
  • Customization supplies
  • Designer labor
  • Production scheduling
  • Quality control
  • Order fulfillment

These costs are committed specifically to your custom order and are generally non-recoverable.

Eligible Adjustments

If your unit arrives with an error that differs from your original order, please contact us within 72 hours of delivery.

To review your request, we require:

  • Your order number

  • A detailed description of the concern

  • Clear photos of the unit while being worn

  • Clear photos of the unit off the head

After reviewing your request, The Chopped Mobb may, at its discretion, offer:

  • A unit adjustment

  • A repair

  • Store credit

The appropriate resolution will depend on the nature of the issue.

Requests submitted after 72 hours of delivery may not qualify for review.

Condition Requirements

Items submitted for review must:

  • Be unwashed

  • Be free from smoke, perfume, or strong fragrances

  • Show no customer-caused damage

  • Include all original tags (when applicable)

  • Be returned in a condition suitable for inspection

Incorrect Size Selection

Customers are responsible for selecting the correct cap size before placing an order.

Refunds, exchanges, or complimentary remakes cannot be issued for incorrect sizing selected during checkout.

Buyer Preference

Because every unit is custom made, refunds or returns are not available due to:

  • Change of mind

  • Personal preference

  • Color preference

  • Style preference

  • Length preference

  • Density preference

If adjustments are possible, they may be offered at our discretion.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Address corrections must be requested within 14 hours of placing an order.

Once an order enters production or has shipped, address changes may no longer be possible.

The Chopped Mobb is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided during checkout.

Additional shipping fees may apply if a package must be reshipped due to an incorrect address provided by the customer.

Lost or Delayed Packages

Once USPS or another shipping carrier accepts a package, delivery becomes the responsibility of the carrier.

If a shipment experiences an unusual delay or appears lost, our Customer Care Team will assist by opening an inquiry with the carrier and monitoring the shipment until a resolution is reached.

Rush Orders

Rush production may be available depending on our current production schedule.

If approved, a separate Rush Production invoice will be issued before work begins.

Rush production shortens the production timeline only and does not guarantee carrier delivery times.
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Courtesy Accommodations

At The Chopped Mobb, we understand that unexpected situations may arise after an order has been placed.

Although our Cancellation and Refund Policies remain in effect, we may, at our sole discretion, offer a one-time courtesy accommodation when appropriate.

Courtesy accommodations may include, but are not limited to:

  • Prioritized production scheduling.
  • Expedited production, when available.
  • Optional shipping upgrades at the customer’s expense.
  • Partial courtesy refunds.
  • Store credit.
  • Another reasonable resolution determined by our Customer Care Team.

Courtesy accommodations are not guaranteed, are evaluated on a case-by-case basis, and do not modify or replace our Refund, Cancellation, or Production Policies.

Acceptance of one courtesy accommodation does not establish a precedent for future orders or for other customers.

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Customer Acknowledgement

Before completing checkout, every customer is required to acknowledge our store policies by selecting the required checkbox confirming they have read and agreed to our policies.

By placing an order with The Chopped Mobb, you acknowledge that you have read, understood, and agreed to our:

  • Custom Unit Production, Cancellation & Refund Policy

  • Shipping Policy

  • Terms of Service

  • Privacy Policy

This acknowledgement forms part of your purchase agreement.

Payment Disputes

If you experience an issue with your order, we encourage you to contact The Chopped Mobb Customer Care Team before initiating a payment dispute or chargeback. We are committed to working with customers to resolve legitimate concerns whenever possible.

By placing an order, you acknowledge that:

  • Your purchase is for a custom-made product.
  • Production preparation begins shortly after your order is placed.
  • Materials, labor, and production costs are allocated specifically to your order.
  • You reviewed and accepted our policies during checkout by selecting the required acknowledgment checkbox before completing your purchase.

If a payment dispute or chargeback is filed, The Chopped Mobb reserves the right to provide documentation supporting the order, including but not limited to:

  • Order confirmation.
  • Proof that our policies were acknowledged during checkout.
  • Production records.
  • Shipping and tracking information.
  • Delivery confirmation.
  • Customer communications.
  • Website policies that were in effect at the time of purchase.

Contact Us

The Chopped Mobb Customer Care Team

Business Hours

Monday–Friday

10:00 AM – 5:00 PM Eastern Time

Phone

(646) 601-3993

Email

Support@thechoppedmobb.com

Please allow up to 72 business hours for email responses.

If you need assistance with your order, we encourage you to contact our Customer Care Team by phone, email, or live chat during normal business hours before initiating a payment dispute. We're committed to helping resolve any concerns as quickly as possible.